Receptionists are the unsung heroes of any workplace—welcoming visitors with warmth, ensuring smooth daily operations, and keeping everything ticking like clockwork. At Lakeside, we’re fortunate to have an exceptional Front of House team who bring professionalism, personality, and a sense of community to our workspace every single day.
On this National Receptionist’s Day, we’re shinning the spotlight on these fantastic individuals who make Lakeside such a welcoming place.
We sat down with our incredible Front of House team to get to know them a little better and uncover some fascinating facts along the way. From surprising celebrity encounters to secret talents and personal milestones, each of them brings a unique energy to Lakeside.
Here’s what they had to share…
Karen Meehan
Karen has been at Lakeside for seven years and two months, previously working as Head Receptionist at Solent Forts, a unique role in the middle of the Solent. She thrives on the community spirit of Lakeside, particularly enjoying team events and celebrations throughout the year. One of the most interesting visitors she has checked in? A famous footballer, who was married to a singer and now works on Sky Sports, you can guess who this is!
A fascinating fact? Karen used to dance ballet, tap, and modern styles, even taking a ballet class with Sadler’s Wells Royal Ballet—an amazing experience.
Karole Anne Joyce
Karole has been a cornerstone of the Lakeside team for six and a half years, always greeting visitors with a smile and a helping hand. Before joining Lakeside, she worked as a receptionist and compassionate co-worker for 140 employees at Climax Studios in Gunwharf Quays. What she loves most about her role? Meeting new people and being part of a close-knit team. A particularly special visitor she checked in was Mark Wingett, an actor from Quadrophenia and The Bill—whom she hadn’t seen since school days in 1976!
Fun fact: Karole used to own a pub for three years in the mid-nineties, an experience that taught her valuable lessons in resilience and human nature.
Karen Rimmer
Karen joined Lakeside on June 27, 2016, meaning she’s been part of the team for almost nine years. Before stepping into the world of front-of-house work, she was a Department Manager for Grocery at Morrison’s Supermarket in Anchorage Park. Karen finds joy in the daily interactions she has with visitors and occupiers, appreciating the wonderful community feel at Lakeside.
One of her funniest moments, she once checked in Sir Ben Ainslie—without realizing who he was—and asked how to spell his name! A secret ambition, Karen has always wanted to take up Line Dancing—and it’s next on her list.
Gemma Abraham
Gemma is celebrating seven years at Lakeside this summer. She previously worked as an office administrator for a maintenance company before bringing her enthusiasm and warmth to reception. The best part of the job? Her colleagues, the visitors, and the laid-back yet professional environment—not to mention Street Food Thursdays. A quirky talent, she has never found food too hot or spicy to eat, no matter how much she tries!
Each member of our Lakeside Front of House team brings something special to the workplace. Whether it’s their humour, dedication, or ability to make every visitor feel welcome, their contributions are truly invaluable.
To all receptionists, both our Front of House team and those who work for the businesses based here – thank you for being the heart and soul of every workplace.
Let’s take a moment to show them some appreciation today and every day! Please give them a smile when you arrive and let them know how much they’re valued.